hi89 Privacy Policy

1 Introduction

hi89 is an online gaming platform serving players in the Philippines. When you visit our website, register an account, make a deposit or play any of our games, you share certain personal information with us. This Privacy Policy explains what information is collected, why it is collected, how it is used and how it is protected.

By registering on hi89, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform.

2 Data We Collect

hi89 collects personal data through your direct interactions with the platform and through automated means when you browse or play. The categories of data we collect include:

We do not knowingly collect sensitive personal data beyond what is needed for identity verification. We do not store full payment card numbers on our systems.

3 How We Use Your Data

The personal data hi89 collects is used for the following purposes:

• To create and manage your hi89 account and verify your identity during registration and KYC.
• To process deposits and withdrawals in Philippine Peso and communicate transaction confirmations.
• To deliver and improve the gaming experience, including personalising game recommendations and promotions based on your activity.
• To send account-related communications such as OTP codes, security alerts and transaction receipts via your registered mobile number or email.
• To detect and prevent fraud, money laundering, account abuse and other prohibited conduct as outlined in our Terms and Conditions.
• To comply with applicable Philippine laws and any requirements imposed on hi89 by relevant authorities.
• To analyse platform usage and improve overall service quality, stability and performance.

4 Sharing of Data

hi89 does not sell your personal data. We may share your information with carefully selected third parties only in the following circumstances:

• Payment processors and e-wallet providers — to facilitate deposits and withdrawals. These include Philippine-based payment partners that process transactions in PHP. Only the data necessary to complete the transaction is shared.
• Identity verification providers — to assist with KYC checks and document validation during account verification.
• Technology and hosting partners — to operate and maintain the hi89 platform infrastructure. These partners are bound by data processing agreements that require them to protect your data.
• Fraud prevention and security services — to identify and prevent suspicious activity, protect player accounts and maintain platform integrity.
• Legal and regulatory authorities — where hi89 is required by Philippine law or a lawful order to disclose information. In such cases, hi89 will disclose only what is legally required.

All third-party partners that process personal data on hi89's behalf are required to handle that data securely and in line with applicable privacy obligations.

5 Cookies and Tracking

hi89 uses cookies and similar technologies to make the platform work properly, to remember your preferences and to understand how players use the site. Cookies are small text files stored on your device when you visit hi89.

The types of cookies hi89 uses include:

• Essential cookies — required for the platform to function, including session management and login security. These cannot be disabled without affecting core functionality.
• Functional cookies — used to remember your settings and preferences, such as language or display options, so you do not need to re-enter them each visit.
• Analytics cookies — used to collect anonymised data about how players navigate hi89, which pages are visited most and where issues occur. This helps us improve the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features of hi89.

6 Data Security

hi89 takes data security seriously. We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your device and hi89 is encrypted using SSL/TLS protocols.
• Access to player data within hi89 is restricted to authorised personnel on a need-to-know basis.
• Account login is protected by OTP-based two-factor authentication.
• Our systems undergo regular security reviews and monitoring to detect potential vulnerabilities.

While hi89 uses strong security practices, no online system can guarantee absolute security. You also play an important role in protecting your account — use a strong, unique password and never share your login credentials with anyone.

7 Data Retention

hi89 retains your personal data for as long as your account remains active and for a reasonable period afterwards to fulfil the purposes described in this policy. Specific retention periods depend on the type of data:

• Account and identity data is retained for the duration of the account relationship and for the period required after closure to meet legal and regulatory obligations.
• Transaction and financial records are retained for the period prescribed by applicable Philippine financial and anti-money-laundering regulations.
• Gaming session data and usage logs are retained for operational and fraud-prevention purposes and are reviewed periodically.
• Marketing and communication preference data is retained until you withdraw consent or close your account.

When personal data is no longer required, hi89 will securely delete or anonymise it in a manner that prevents reconstruction.

8 Your Rights

As a player in the Philippines, you have rights in relation to the personal data hi89 holds about you. These include:

• Right to access — you may request a copy of the personal data hi89 holds about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you may request that it be updated.
• Right to deletion — you may request that your personal data be deleted, subject to any legal or regulatory obligations that require us to retain it.
• Right to object — you may object to certain uses of your personal data, including use for direct marketing purposes.
• Right to withdraw consent — where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before the withdrawal.

To exercise any of these rights, log in to your hi89 account and submit a request through the account settings, or contact hi89 support. We will respond within a reasonable timeframe consistent with applicable law.

9 Minors

hi89 is strictly an adult platform. Registration and use of hi89 is not permitted for anyone under 21 years of age. hi89 does not knowingly collect personal data from minors.

If we become aware that personal data has been collected from a person under the age of 21, we will take prompt steps to close the associated account and delete the data. If you believe a minor has registered on hi89, please contact our support team immediately.

10 Changes to This Policy

hi89 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws or platform features. When material changes are made, the updated policy will be published on this page with a revised effective date.

Where changes are significant, hi89 may notify registered players through their account or via their registered email address. Your continued use of hi89 after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to revisit this page periodically so you stay informed about how hi89 handles your personal data.

11 Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the personal data hi89 holds about you, you can reach us through the following:

• In-platform support — log in to your hi89 account and use the support messaging feature in your dashboard.
• Email — send your query to [email protected] (plain text only — do not send sensitive documents via email without prior arrangement).

For general platform questions, the FAQ page covers many common topics and is a good first stop before reaching out to the team directly.