hi89 Terms and Conditions

1 Acceptance of Terms

By accessing, registering with or using the hi89 platform in any way, you confirm that you have read these Terms and Conditions in full, that you understand them, and that you agree to be bound by them. These terms apply to all use of hi89, including the website, mobile browser version and the hi89 mobile application.

If you do not agree to any part of these terms, you must not register an account or use hi89. Continued use of the platform after any update to these terms constitutes acceptance of the revised version.

2 Eligibility

To register and play on hi89, you must:

• Be at least 21 years of age at the time of registration.
• Be physically located in the Philippines at the time of accessing and using the platform.
• Not be acting on behalf of another person or entity.
• Not be an employee, contractor or immediate family member of hi89 staff in a role related to platform operations.
• Not have a previously closed or suspended hi89 account unless reinstatement has been formally approved by hi89.

hi89 reserves the right to request proof of age and identity at any time. Accounts that cannot satisfy eligibility requirements will be closed and outstanding balances handled in accordance with applicable policies.

3 Account Registration

Each player is permitted to hold one hi89 account only. When registering, you must provide accurate, complete and current information. This includes your full legal name, date of birth, email address and a valid Philippine mobile number for OTP verification.

You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. hi89 will never ask for your password via email, chat or phone. Any activity that occurs under your account is your responsibility unless you have promptly reported unauthorised access to the support team.

• Use a strong, unique password for your hi89 account.
• Enable OTP verification to protect your login.
• Log out of shared or public devices after each session.
• Notify hi89 immediately if you suspect unauthorised access to your account.

4 Deposits and Withdrawals

All financial transactions on hi89 are conducted in Philippine Peso (PHP). hi89 supports deposits and withdrawals through Philippine e-wallets such as GCash and Maya, bank transfer and mobile banking via major Philippine banks. The available payment channels shown at checkout within your account are the current supported options.

Deposits are credited to your hi89 wallet upon successful confirmation from the payment provider. Processing times vary by payment method. hi89 is not liable for delays caused by third-party payment providers, banking systems or network issues outside our control.

Withdrawals are subject to identity verification. Requests submitted before verification is complete will be held until KYC is approved. hi89 reserves the right to request supporting documents before releasing funds. Withdrawal processing times are displayed within your account at the time of request.

• Minimum and maximum deposit and withdrawal amounts are shown in your account.
• Funds must originate from a payment method registered in your own name.
• hi89 does not accept deposits via credit card or cryptocurrency.
• Attempted transfers from unverified or third-party accounts may result in reversal and account review.

5 Gameplay and Betting

hi89 offers live casino games, sports betting, eBingo, slots and other RNG-based games. All game outcomes are determined by certified random number generation or live event results, as applicable. hi89 does not manipulate outcomes and all results are final once confirmed by the game system.

Bets placed and confirmed on the platform are binding. Players may not cancel or reverse a bet once it has been accepted by the system. In the event of a technical fault that affects a game round or bet settlement, hi89 will investigate and apply a resolution that is fair to all parties. The decision of hi89 in such matters is final.

Sporting event results are settled based on official results from the relevant governing body. In the case of postponed, abandoned or voided events, bets are settled according to the specific rules published for each sport on the sportsbook.

6 Bonuses and Promotions

hi89 offers welcome bonuses, reload promotions, cashback offers and a loyalty programme. Each promotion carries specific terms including eligible games, wagering requirements, minimum deposit thresholds and validity periods. These terms are published on the relevant promotion page and must be read before opting in.

Bonus funds are credited to your account separately from real-money funds. Wagering requirements must be met before bonus-derived winnings can be withdrawn. Attempting to withdraw before requirements are met may result in forfeiture of the bonus and associated winnings.

• Only one welcome bonus may be claimed per player.
• Bonuses may not be transferred between accounts.
• hi89 reserves the right to amend, suspend or withdraw any promotion at any time.
• Abuse of promotional offers, including the use of multiple accounts to claim the same bonus, will result in account closure and forfeiture of funds.

Specific bonus percentages, amounts and wagering multipliers are shown on the Promotions page and may change from time to time. No promotional claim is valid unless it is currently listed and active on that page.

7 Player Conduct

Players are expected to use hi89 in good faith and in accordance with these terms. The following conduct is strictly prohibited:

• Using automated software, bots, scripts or any artificial means to interact with the platform.
• Exploiting software errors, glitches or technical vulnerabilities for personal gain.
• Colluding with other players in multiplayer games or betting pools.
• Using the platform for any form of money laundering or fraudulent activity.
• Providing false information during registration or verification.
• Harassing, threatening or abusing other players or hi89 staff through any communication channel.

hi89 monitors account activity for suspicious patterns. Where prohibited conduct is detected, hi89 may suspend the account, withhold pending withdrawals pending investigation, and refer the matter to relevant authorities where required by law.

8 Privacy and Data

hi89 collects and processes personal data in accordance with our Privacy Policy. By registering, you consent to the collection, storage and use of your data as described in that policy. This includes your name, contact details, transaction history and gameplay data.

Your data is used to operate your account, process transactions, verify your identity, comply with applicable regulations and improve the platform experience. hi89 does not sell personal data to third parties for marketing purposes unrelated to hi89 services.

9 Account Suspension and Closure

hi89 reserves the right to suspend or close any account at any time, with or without prior notice, if:

• A breach of these Terms and Conditions is detected or reasonably suspected.
• The account holder is found to be ineligible under Section 2.
• Fraudulent, deceptive or unlawful activity is associated with the account.
• The player requests self-exclusion through the Responsible Gaming tools.
• hi89 is required to do so by applicable law or regulatory direction.

Players wishing to close their account voluntarily may do so through the account settings or by contacting hi89 support. Upon closure, any remaining real-money balance will be returned to the player via their verified payment method, subject to standard withdrawal processing and KYC requirements. Bonus funds that have not met wagering requirements will be forfeited.

10 Limitation of Liability

hi89 provides the platform on an "as available" basis. While we make every reasonable effort to ensure continuous access and accurate game operation, we do not guarantee uninterrupted service. Scheduled maintenance, technical issues or third-party disruptions may occasionally affect availability.

To the fullest extent permitted by applicable law, hi89 shall not be liable for any loss of winnings, loss of data, or indirect or consequential loss arising from your use of the platform, including losses due to connection failures, device issues or errors caused by third-party software or services outside hi89's direct control.

11 Responsible Gaming

hi89 is committed to providing a safe, enjoyable gaming environment. Online gaming is intended as a leisure activity for adults. It should not be seen as a source of income, and no outcome on hi89 is predictable or guaranteed. Players are encouraged to set a session budget and time limit before every visit to the platform.

hi89 provides tools within every account to support responsible play, including deposit limits, session time reminders and self-exclusion. Self-exclusion requests are processed promptly and prevent access to the account for the period selected. Players who feel their gaming is becoming difficult to manage are strongly encouraged to activate these tools immediately.

For further guidance, visit the Responsible Gaming page. hi89 takes the welfare of its players seriously and will not knowingly allow gaming to cause harm.

12 Changes to These Terms

hi89 may update these Terms and Conditions from time to time. When changes are made, the revised version will be published on this page with an updated effective date. Where changes are significant, hi89 may notify registered players through their account or registered email address.

Your continued use of hi89 after any update constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the updated terms, you should stop using the platform and close your account in accordance with Section 9.

For questions about these terms, visit the FAQ page or contact hi89 support through the in-platform messaging system available in your account.